Master Services Agreement

Ascension Systems

Version: 1.0

Document ID: ASC-MSA-2026-1.0

Effective Date: July 21, 2026

Last Updated: July 21, 2026

Status: Active

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Ascension Systems

1848 Olsen Lane

Charlotte, NC 28213

United States

Email: freedom@efficiencyarchitects.online

This Master Services Agreement (the “Agreement”) is entered into by and between Ascension Systems (“Provider”) and the customer identified in an Order Form, Statement of Work, checkout record, or electronic acceptance (“Client”).

1. Definitions

Deliverables, Professional Services, Subscription Services, Order Form, and SOW have meanings set out in the applicable order documents. Services means Subscription Services and/or Professional Services.

2. Scope

This Agreement governs Professional Services and related platform access purchased under Order Forms or SOWs. Online product use is also subject to the Terms of Service and Privacy Policy.

3. Subscription Services

Provider will provide entitled software modules as described in the Order Form. Client receives a non-exclusive license to use Subscription Services during the subscription term.

4. Professional Services

Provider will perform Professional Services (including websites, portals, guided project experiences, and related consulting) as described in each SOW.

5. Statements of Work

Each SOW is governed by this Agreement. If conflict exists, the SOW controls for that engagement’s scope and fees; this Agreement controls for legal terms.

6. Fees and payment

Client will pay fees as stated in the Order Form or SOW. Invoices are due as stated (typically upon receipt or Net 15). Late amounts may accrue interest at 1.5% per month or the maximum allowed by law. Provider may suspend work for non-payment.

7. Taxes

Fees exclude taxes. Client is responsible for applicable taxes excluding taxes on Provider’s income.

8. Client responsibilities

Client will provide timely access, content, approvals, and a primary contact. Delays may extend timelines.

9. Intellectual property

Provider retains IP in methodologies, templates, software, engines (including Portal, Guide, Trust, and AI tooling), and pre-existing materials. Client retains Client branding, content, and data. Upon full payment, Client receives a license to use Deliverables for Client’s internal business purposes as stated in the SOW.

10. Confidentiality

Each party will protect the other’s Confidential Information and use it only to perform under this Agreement.

11. Data protection

Provider will process personal data as described in the Privacy Policy and any DPA executed by the parties.

12. AI services

AI-assisted features are subject to the AI Disclosure.

13. Warranties

Provider warrants Professional Services will be performed in a professional manner. Subscription Services will materially conform to documentation under normal use. Exclusive remedy is re-performance or refund of the affected fees at Provider’s option.

14. Disclaimer

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED “AS IS” TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Limitation of liability

EXCEPT FOR WILLFUL MISCONDUCT, BREACH OF CONFIDENTIALITY, OR IP INDEMNITY OBLIGATIONS, EACH PARTY’S AGGREGATE LIABILITY WILL NOT EXCEED FEES PAID BY CLIENT TO PROVIDER UNDER THE APPLICABLE SOW OR ORDER IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. NEITHER PARTY IS LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.

16. Indemnification

Provider will defend Client against third-party claims that Deliverables infringe IP, subject to customary exclusions. Client will defend Provider against claims arising from Client content or misuse.

17. Term and termination

This Agreement continues until terminated. Either party may terminate for material breach uncured within 30 days’ notice. SOWs may have their own terms.

18. E-sign and Trust records

Electronic signatures and Trust Engine acceptance records are valid evidence of agreement.

19. Governing law

North Carolina law governs. Venue lies in North Carolina courts.

20. General

This Agreement, with Order Forms and SOWs, is the entire agreement for Professional Services. Amendments must be in writing (including e-sign).

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Signature block — executed via Order Form, e-signature platform, or Trust Engine acceptance record.